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Description
HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty l180 Gen10 SvcDesigned for enterprise IT teams, this HPE Pointnext Tech Care plan delivers a robust, proactive support experience for HPE hardware and software, with a critical service level and Defective Media Retention to help you resolve disk failures quickly and keep your data center running smoothly. Geared toward Gen10 infrastructure, this post warranty, 1 year coverage ensures youre not left navigating hardware incidents alone once standard warranties
Designed for enterprise IT teams, this HPE Pointnext Tech Care plan delivers a robust, proactive support experience for HPE hardware and software, with a critical service level and Defective Media Retention to help you resolve disk failures quickly and keep your data center running smoothly. Geared toward Gen10 infrastructure, this post-warranty, 1-year coverage ensures you’re not left navigating hardware incidents alone once standard warranties expire. The offering blends direct access to product-specific experts, multi-channel assistance, and on-site options to minimize downtime, reduce risk, and maximize productivity across mission-critical workloads.
- 24/7 access to experienced HPE technicians via telephone, with rapid routing to product-specific specialists who understand your workloads and environment.
- Defective Media Retention included to retain defective drives for thorough analysis, expedited fault isolation, and streamlined replacement decisions—helping you shorten mean time to repair.
- On-site service availability to bring skilled technicians directly to your data center, accelerating repairs and preserving uptime for business-critical applications.
- Expert guidance and best-practice recommendations tailored to your hardware and software stack, designed to reduce risk and optimize operational efficiency.
- 1-year post-warranty coverage that bridges the gap after standard warranties, ensuring continuity of care and ongoing access to enterprise-grade support channels.
Technical Details of HPE Pointnext Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year - Warranty l180 Gen10 Svc
- Service Type: HPE Pointnext Tech Care, Critical with Defective Media Retention
- Coverage Window: Post-Warranty
- Duration: 1 year of service coverage
- Key Benefit: Defective Media Retention to retain defective drives for prompt diagnostics and replacement planning
- On-site Availability: On-site service option to deliver hands-on hardware repair when remote support cannot resolve the issue
- Support Channels: 24/7 telephone support, expert online chat, and moderated forums with defined response times
- Access to Experts: Direct access to product-specific specialists with context about your workload and environment
- Guidance & Best Practices: General technical guidance to optimize operations, improve reliability, and reduce risk
- Delivery Focus: Proactive guidance, proactive problem avoidance, and faster incident resolution to maximize uptime
How to activate or install HPE Pointnext Tech Care Critical with Defective Media Retention
- Confirm your eligibility and ensure you have the correct entitlement for the HPE Gen10 l180 platform, including post-warranty status and the 1-year term.
- Gather essential device details such as serial numbers, model identifiers, current warranty or service status, and proof of previous service history if available.
- Contact HPE Support through the available channels (telephone, online chat, or your HPE account representative) to initiate Tech Care activation and enrollment in the Critical with Defective Media Retention plan.
- Provide operational context to help the specialists tailor guidance to your workloads, including primary use cases, critical applications, and expected peak activity periods.
- Confirm service delivery preferences, such as on-site versus remote support, geographic coverage, and any special requirements for Defective Media Retention (for example, secure handling procedures for defective drives).
Frequently asked questions
- Q: What makes HPE Pointnext Tech Care Critical with Defective Media Retention different from standard support? A: It combines a critical, continuous support model with Defective Media Retention, giving you around-the-clock access to product-specific experts, enhanced diagnostics for failed drives, and on-site service options to reduce downtime and improve uptime for mission-critical workloads.
- Q: What does Defective Media Retention include? A: Defective Media Retention ensures defective disks are retained for analysis, enabling faster root-cause investigation and smoother replacement decisions, which translates into quicker recovery times and less guesswork during incidents.
- Q: Is this service available after warranty ends? A: Yes. The Tech Care Critical with Defective Media Retention plan is designed as a post-warranty coverage option, helping enterprises maintain a high level of support without relying solely on warranty periods.
- Q: How long is the coverage period? A: The coverage lasts 1 year from activation or as specified in the service contract, providing consistent access to expert support and on-site resources during that term.
- Q: Are there on-site options? A: Yes. On-site service is available as part of the plan to physically service hardware in your data center when remote diagnostics cannot resolve the issue quickly enough.
- Q: What channels can I use to contact support? A: You can reach support via 24/7 telephone, expert online chat, and moderated forums where defined response times apply, ensuring you receive timely guidance and escalation when needed.
- Q: Who provides the technical guidance? A: Product-specific HPE technicians and specialists who understand your hardware (Gen10) and software workloads, offering guidance tailored to your environment and applications.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 1422 reviews
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Product Reviews
★★★★★ 4
Fun, both heartwarming and heartbreaking
Format: Kindle
Only my second first person written selection, I am still getting used to that aspect, but unlike my first, I enjoyed that the story was told through both MCs. A great enemies to lovers, forced proximity, fated love etc, that resonated to me. There were some small twists that I could see coming, but also a few that I didn’t quite see until the characters were also seeing. Personally, I am more interested in the story than the spice, but with that said, it was well seasoned! I am kind of new to the spice world so I can’t say for sure how this would rate, but it definitely had some heat. I am very glad I happened across this author, and I do plan on also reading the next book….if nothing else, just to see for myself the “transformation” of the characters I’ve grown to love!
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Reviewed in the United States on May 23, 2024
★★★★★ 5
😍😍 BEST DEBUT NOVEL EVER
Format: Paperback
I’m having trouble finding accurate words to describe the way this book made me feel, but I am going to do my best.
To start off with basic elements, the character and world building are phenomenal. I feel a strong bond to not only the two main characters, Ara and Rogue, but to each and every character introduced throughout the book. The author did a stellar job of giving each of them unique personhood. All of the scenes are beautifully described. So much so that throughout the entirety of the book, I could see every scene: the towns, the castles, the meadows, the landscape. I have had difficulty with this and with distinguishing between outlying characters while reading in the past, but I did not have to think to remember details of world or character building because they flowed naturally within the story and were described well. I have read book series before that made me want to be a part of that world, but I actually felt like I got to step into Auryna and Ravaryn!
The plot twists!! Although this is not a suspense novel, it still had me on a rollercoaster of emotions and on the edge of my seat from beginning to end. I haven’t cried actual tears over a book since I was in high school (and I’ve read a LOT). This book finally broke the floodgates in the final few chapters. Multiple times. And we love a good cliffhanger. It truly made me FEEL.
THE SPICE is a solid 3.5/5. Some of the scenes had me flushed, some had me taking notes, some just had my jaw slack and my mouth hanging open. Bravo, JD Linton, bravo.
The relationships: friendships, family, romantic, ALL of the relationships in this book have so much meaning. The author does a great job at making you feel the love, the anger, the peace, the frustrations, the safety, the familiarity, etc. between the characters.
Ara and Rogue. I can not say enough and I also do not want to say too much. Just know that I feel like I know them both, to their core. I know what their childhood looks likes, their darkest moments, their biggest fears, their dreams and passions, what they want in life… The POV switches were seamless. I am so happy this author decided to let us see from both sets of eyes.
I can not wait for book two after that cliffhanger. And there is SO much potential for at least one prequel, I can’t wait to see where this author goes! I hope this series continues and flourishes. Fingers crossed!
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Reviewed in the United States on December 5, 2022
★★★★★ 5
Amazing!
Format: Kindle, Format: Kindle
This book was phenomenal, I devoured it within a few days! For this being a debut novel, it is fantastic and I would’ve thought the author was a seasoned author. I have zero complaints about this book.
Let me start by saying that the world building was phenomenal. I could picture everything in my head because of how detailed it was — that’s how good it was written. And I absolutely love the “captive/captor” trope so much, it’s become one of my favorite tropes, so I was pleasantly surprised to see that this book had that.
I loved the banter between Rogue and Ara — they’re both snarky and witty, plus with the romantic tension, it made the dialogue that much better. Speaking of romantic tension, yes there is spice but not so much of it that it overrides the plot, which I loved. For me, this would probably be on the 3/5 level of spice.
This book had a ton of plot twists and I thoroughly enjoyed it.
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Reviewed in the United States on November 13, 2024
★★★★★ 4
High on Tropes and Satisfaction
Format: Kindle
This is a great Romantasy book full of action, adventure, and everything you look for in this genre.
I won’t lie: it does kinda feel like the author found every common trope from every successful book of this kind and threw them all into this novel. But if it ain’t broke, don’t fix it. Especially in romance, there’s a large audience who has specific expectations, and they want them every time. Nothing wrong with that and many times I’m one of them.
I have no idea what defines a spoiler honestly, so
spoiler alert!!!!!!!
Tropes include:
Only one bed at the inn/bar
Dissatisfaction with life before hunk appears
Lost royalty
The chosen one
Montage of dress up time followed by shocked hunk
Forbidden romance between two from rival peoples
Power that cannot be controlled, simply guided/asked
Gathering intel at the inn/bar
FMC who knows how to fight/use weapons well
There’s probably more but no need to list them all.
Good story and I would recommend!
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Reviewed in the United States on June 14, 2024
★★★★★ 5
OUTSTANDING
Format: Kindle
This was very, very good. The world is vast and characters are complex. There is a good plot with a whole lot going on. This is well written. Good twists and turns and some heart breaking moments. You will love these characters, they have heart and loyalty. I am hoping that there will be several more books. We've yet to see anything from the Sea Court but only a mention of them here and there. The Wood Court was given a quick couple of scenes, and only as far as some warriors, we've yet to enter their court and the Shadow Court, I'm not sure if they will be a force for good or bad, but they definitely will play a much bigger role moving forward. This is primarily the Ice and Air Courts. Told in multiple views, which I loved, it gives you a chance to see things from different eyes. There's alot of political maneuvering and deception. I loved it and will pick up the next book as it becomes available. If you like The Fae and the courts, you should love this. I think the author has mucn in store for us.
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Reviewed in the United States on March 8, 2020