Customer Relationship Management
SKU: 74747396807

Customer Relationship Management

Sale price$435.38 Regular price$483.75
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Description

Customer Relationship ManagementCustomer Relationship Management (CRM) emerged in the early 1990s as a technical, systems focused solution. Its importance grew significantly as system providers expanded their reach, and in parallel, the strategic value of CRM became increasingly recognized. This evolution highlighted that CRM was, fundamentally, a business model geared towards achieving sustainable profitability. Academic interest further amplified this shift in the early 2000s,

Customer Relationship Management (CRM) emerged in the early 1990s as a technical, systems-focused solution. Its importance grew significantly as system providers expanded their reach, and in parallel, the strategic value of CRM became increasingly recognized. This evolution highlighted that CRM was, fundamentally, a business model geared towards achieving sustainable profitability.Academic interest further amplified this shift in the early 2000s, solidifying CRM's standing as a universal business topic. The advent of online shopping profoundly re-engineered CRM, firmly centering the customer at the core of business operations. Despite this widespread recognition of its strategic importance and the emphasis on customer-centricity, the current reality for the vast majority of businesses is that CRM has not been fully adopted as a guiding business philosophy and a fully integrated operating model. Its potential has not been entirely grasped, leading to incomplete embrace and suboptimal implementation of robust customer relationship management strategies.The author directly addresses this challenge deconstructing CRM into its fundamental components, explaining the distinct roles and relevance of the 'C' (customer), 'R' (relationship), and 'M' (management) within the framework of customer relationship management. This practical guide is firmly rooted in a strategic framework, aiming to deliver clear, actionable insights and demonstrate how to convert these insights into tangible results. Written in an accessible, jargon-free style and enriched with illustrative case studies, the book provides concrete examples of how effective relationship management operates in practice. It serves as an immediate, practical reference for businesses seeking to develop and implement a comprehensive CRM strategy, fostering stronger customer relationships and driving business growth.

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SKU: 74747396807

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Val
New York, US
★★★★★ 5
True to Description
Color: Black, Size: 4 Panel
Love it!! I bought it for privacy while the nurse is dressing my dad. There were several colors black matched the decor . It blocked the sunlight and street lights. Durability and quality very good. Easy closure when not in use. Lightweight. No assembly needed
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Reviewed in the United States on May 29, 2026
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Clockworks
Lowell, US
★★★★★ 5
Nice room divider!
Color: White, Size: 8 Panel
The white panels are a nice off-white color. shipped in perfect condition. Already assembled so set up was quick. We use them to separate a photo studio from the main entry. Easily covers a 6 Ft. opening to the room. They are a woven material with wood colored sticks to support the weave. They are about 6 Ft. tall at the top of the curved section but less at the hinged sections. Light and easy to set up and take down. We are straddling two different floors so the extended legs at the bottom make this easy. Not sure how to clean them but they look great so far!
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Reviewed in the United States on October 21, 2025
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Rockermom
Massapequa, US
★★★★★ 5
Instant Privacy
Color: Beige, Size: 8 Panel
Bought this to separate a ground level living area used as an office. Works well to cover visual clutter; allows a clean look when entering the front door. Comes fully assembled. Hinges are sturdy enough, as long as the panels aren’t stretched too far; have to allow some bend between them. For the price point, quality and functionality are satisfactory.
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Reviewed in the United States on August 22, 2025
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KennyDu
Pawtucket, US
★★★★★ 4
Great Divider, Just Needed Anchoring for Outdoor Use
Color: Grey, Size: 6 Panel
This room divider is very nice—stylish, lightweight, and easy to set up. I’m using it outdoors, which may not be its intended use, and I found that wind can knock it over pretty easily. Once I anchored it down, though, it worked just fine and looks great in the space. Indoors, I imagine it would be perfect right out of the box. Overall, a solid purchase with just one small adjustment needed for my setup.
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Reviewed in the United States on May 2, 2025
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Lorene
Omaha, US
★★★★★ 5
Good Quality
Color: White, Size: 4 Panel
They are made with good quality. However I bought them to help with blocking outside light and the white does not do that.
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Reviewed in the United States on May 26, 2026

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